How do I know if a product is authentic?

We source all products directly from trusted African suppliers. Each item is carefully checked for quality and authenticity before being listed in our store.

What payment methods do you accept?

We accept all major payment methods including Visa, Mastercard, PayPal, and Apple Pay. All payments are securely processed through trusted gateways.

Can I change my delivery address after placing an order?

If your order hasn’t been dispatched yet, contact us immediately via the Contact Us page. Once an order is shipped, the delivery address cannot be changed.

How long does delivery take?

Orders are usually processed within 1–2 business days. Delivery typically takes 2–5 business days within the UK, depending on your location and courier service.

Do you deliver everywhere in the UK?

Yes, we currently deliver across the United Kingdom. Delivery costs are calculated at checkout based on your address and order size.

Can I return food items?

For safety and hygiene reasons, we do not accept returns on opened or used food items. If your order arrives damaged or incorrect, please contact us within 24 hours of delivery.

What should I do if my order arrives damaged or missing items?

Contact us within 24 hours of delivery with your order number and clear photos of the issue. Our team will review the case and arrange a replacement or refund where appropriate.

Can I cancel my order after placing it?

Orders can only be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled.